Tuesday 26 November 2013

Resolving Issues with your Child Care Service

Regardless of the significant time spent and effort parents put in to finding a child care service, it is almost impossible to prevent problems from arising at some stage of Nanny job. It is important for parents to deal with these issues as soon as they appear. By handling issues early, it is the best way of ensuring a satisfactory outcome for you, your child and care providers.

Good communication is considered the key part for avoiding and reducing complaints. Good communication should start prior to your child entering the child care service. Parents and care providers should establish an easy-to-read agreement. This agreement should outline how the care arrangement will be operated and serves as a reminder of each party’s obligations. The agreement should be reviewed on a regular basis to ensure no changes have occurred in the relationship.
Both carers and parents have an obligation to honour the guidelines outlined in the agreement and should work together on changing rules that are not working. A successful compromise will often work out when both party’s trust and like each other. By compromising it will ultimately be in the best interest of the child.

Talking with your child care provider once a problem emerges, it helps you resolve any concerns effectively and quickly. Parents should consider the following points before speaking with their care provider.
•    Identify your concerns and the solution you would like. In addition, you should come up with a clear problem solving approach to the conversation.

•    Be clear about your stands on the issues and think about what you are willing to compromise on.

•    Choose an appropriate location and time to voice your concerns. The conversation should not be held in the presence of the child or other parents.

•    You should take time to listen to the child care provider point of view. Furthermore, you should clarify feelings and facts until a common understanding is met.

•    Inform the caregiver when the situation is improving. If the situation is not improving, it is recommended for you to move to another care provider.

•    When approaching the situation, ensure to outline both positives and negatives. This will help to reassure your care provider that the concern isn’t personal.

•    Ensure to finish the conversation with an understanding on how the situation will be progressed. Whether you agree to disagree, reconcile or decide to move your child to another care service.
In having frequent informal chats with your Child Care provider, it will help you build a positive and open relationship. This will make it easier for you to avoid or address any concerns which may come up. Maintaining a successful care arrangement is a two-way partnership, which requires constant involvement by both persons.

Regardless of how good a placement agency is, you may never feel completely satisfied. There is always a possibility of something going wrong. It is important to create a comfort level so that you are able to leave your child in the carer’s hand. 

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